We have spoken to the DC and are awaiting a technician to take a look! This is not something we can resolve remotely! Unfortunately the long time addressing our complaint makes me think its a wide spread issue there! We will remove and replace the server if not resolved in the next few hours!
Saturday, there is a brief window of server maintenance in Manchester!
This is at the datacenter level and not through us! Please don't report issues during this time - we'll be monitoring them and assessing the situation!
Updated app and guide available whilst we get the update pushed to store, Not sure if a amazon update broke it - but it seems to be playing up! Have no fear, we've sorted a new one and will have it in stores in no time at all!
See - https://www.teklanvpn.com/knowledgebase/12/Fire-TV-Devices.html for more information!