Payment

Billing information

Payment information - we process basic billing information through our payment processing partners for payment processing purposes.

You must maintain and update this information to be current, truthful, complete, and accurate. You warrant that you are authorised to provide such information. You authorise us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the Services.

Refunds and cancellation

Once used, digital goods cannot be refunded. We recommend trying a shorter plan or asking us questions before purchasing a longer plan. You may cancel at any time. Log in, select the service you wish to cancel, press "Request cancellation", then choose immediate or end-of-term cancellation. The rest is automated, except for PayPal recurring payments, which you should also cancel in PayPal.

Recurring billing

A recurring billing plan is 'Until Cancelled'. It is the customer's responsibility to ensure they cancel these payments at the appropriate time using the above steps. We don't offer refunds on digital goods and services.

If you do not want recurring billing, contact support and we will explain the available options.

Chargebacks

Chargebacks - Any Chargeback, Payment dispute or external claim made that is found to be in our favour will incur a fee equal to the "dispute fee" charged by our payment processor. We also charge a £75 admin fee. This is payable within 28 days.

How subscription periods work

Monthly is defined as a calendar month. If you sign up on the 1st of January 2020:
1 month would last until 1st February 2020
3 months would last until 1st April 2020
6 months would last until 1st July 2020
12 months would last until 1st January 2021

Invoice generation

Update:
Invoice generation has changed as of 18/05/2023.
Monthly invoices are generated 3 days before due.
Quarterly invoices are generated 6 days before due.
Semi-annual invoices are generated 7 days before due.
Annual invoices are generated 7 days before due.
Bi-annual invoices are generated 14 days before due.
Tri-annual invoices are generated 14 days before due.

Cash or cheque payments

Making a cash or cheque payment:
Due to popular demand, we're willing to trial this as an option.

For unregistered clients:
Send payment with a short letter containing an email we can send login details to and send it signed for to the address below.

For registered clients:
Include payment and either an invoice number or your registered email address so we can credit to your account in a signed-for letter to the address below.

Please allow enough time for payment to clear if using a cheque. Money orders are sadly not accepted due to time constraints.

Please send to:
TekLan VPN
The Pavilion,
29 Church Street,
Lincoln LN4 3LZ