Payment and Subscriptions

Payment information - we process basic billing information through our payment processing partners for payment processing and refund requests.

You must maintain and update this information to be current, truthful, complete, and accurate. You warrant that you are authorised to provide such information. You authorise us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the Services.

Once used, digital goods are not eligible for a refund. We recommend trying the shorter plan to see if it's suitable for your needs and/or asking questions before purchasing a long-term plan. You may cancel at any time - simply log in, select the service you wish to cancel, press "Request cancellation", and then choose immediate or end-of-term cancellation. The rest is automated, with the exception of PayPal, for which you should cancel recurring payments manually.

A recurring billing plan is 'Until Cancelled'. It is the customer's responsibility to ensure they cancel these payments at the appropriate time using the above steps. We don't offer refunds on digital goods and services.

If you do not wish to have recurring billing, we offer a separate non-recurring plan Here. Alternatively, open a ticket for pricing options.
Chargebacks - Any Chargeback, Payment dispute or external claim made that is found to be in our favour will incur a fee equal to the "dispute fee" charged by our payment processor. We also charge a £75 admin fee. This is payable within 28 days.

Monthly is defined as a calendar month. If you sign up on the 1st of January 2020:
1 month would last until 1st February 2020
3 months would last until 1st April 2020
6 months would last until 1st July 2021
12 months would last until 1st January 2021

Invoice generation has changed as of 18/05/2023.
Monthly invoices are generated 3 days before due.
Quarterly invoices are generated 6 days before due.
Semi-annual invoices are generated 7 days before due.
Annual invoices are generated 7 days before due.
Bi-annual invoices are generated 14 days before due.
Tri-annual invoices are generated 14 days before due.

Making a cash or cheque payment:
Due to popular demand, we're willing to trial this as an option.
For unregistered clients:
Send payment with a short letter containing an email we can send login details to and send it signed for to the address below.
For registered clients:
Include payment and either an invoice number or your registered email address so we can credit to your account in a signed-for letter to the address below.
Please allow enough time for payment to clear if using a cheque. Money orders are sadly not accepted due to time constraints.
Please send to:
TekLan VPN
Houldsworth Business & Arts Centre,
Houldsworth Mill, Houldsworth Street,
Reddish, Stockport SK5 6DA