Effective date: 23 October 2026
In principle, we will only use your personal data in accordance with applicable data protection laws, in particular the UK`s Data Protection Act (“DPA”) and only as described in this privacy policy.
What is Personal Data?
Personal data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not personal data. This includes, for example, the number of users of a website.
Responsible for data processing is:
TekLan VPN
MrChrissyServices LTD
The Pavilion,
29 Church Street,
Lincoln LN4 3LZ
Web: teklanvpn.com
E-Mail: legal@teklanvpn.com
General information on data processing
In the course of our business and website operations, we process data. This also includes disclosure by transmission to third parties and, where applicable, to so-called third countries outside the UK and the EEA. Where we transfer data outside the UK or EEA, we have highlighted this accordingly below.
All personal data that we obtain from you via the website will be processed for the purposes described in more detail below. This is done within the framework of the respective legal regulations mentioned above or with your consent. In particular, only when data processing is permitted and if:
- you have given your consent,
- the data is necessary for the fulfilment of a contract / pre-contractual measures,
- the data is necessary for the fulfilment of a legal obligation or
- the data is necessary to protect the legitimate interests of our company, provided that your interests are not overridden.
An VPN processes and stores your personal data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period (in particular commercial and tax law) exists. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
Processing of Automatically Collected Data
a) Collection of access data and log files
We also collect data on every access to our website. The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Log file information is stored for security reasons (e.g., for the clarification of abuse or fraud) for a maximum of 7 days and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the respective incident is finally clarified. The legal basis for the data processing is our legitimate interest in providing an appealing website. Please note, there is no collection of logs for the VPN servers themselves.
b) Use of cookies
We use so-called cookies on our web site. Cookies are small text files that are stored on your respective device (PC, smartphone, tablet, etc.) and saved by your browser. For further information please refer to our Cookie Policy. The legal basis for the use of cookies is your consent as well as our legitimate interest.
c) Google Fonts
We integrate the fonts of the provider Google Inc, whereby the user's data is used solely for the purpose of displaying the fonts in the user's browser. The integration is based on our legitimate interest in a technically secure, maintenance-free and efficient use of fonts, their uniform display and taking into account possible licensing restrictions for their integration. The legal basis for this processing is our legitimate interest.
d) Google reCAPTCHA
We also use Google's reCAPTCHA from Google Inc. to check whether data input is made by a human being or by an automated program. For this purpose, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. The legal basis for the data processing is our legitimate interest in operating a secure and spam free website.
e) Website statistics (Matomo)
We count visits to this website with Matomo, which we run on our own server (analytics.teklanvpn.com); no third party receives the data. It sets no cookies and stores nothing on your device. Your IP address is shortened before it is stored, so it cannot identify you, and if your browser sends Do Not Track, your visit is not counted. We use it only to see which pages are visited and how people find us. The visit records are deleted after 180 days; only totals are kept. It is not used in our apps.
Data processing when you submit it to our website and when you use our services
When you contact us through our website or use our services, some data is collected and processed by us or on our behalf by our selected third-party providers.
a) Contacting us
If you contact us, we process the following data from you for the purpose of processing and handling your request: first name, last name, e-mail address, and, if applicable, other information if you have provided it, and your message. The legal basis for the data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations and/or our overriding legitimate interest in processing your request.
b) Registration
On our website, we offer you the opportunity to register by providing Personal Data. The data entered in the registration form is transmitted to us and stored and includes your full name, your e-mail address, and your password plus any information submitted in order to process card payments. We will also send you a verification e-mail to ensure that the account creation is made for the intended person. The processing of the data for this registration thus serves the fulfillment of the contract of use or the implementation of pre-contractual measures. You can delete your account at any time either by using the delete function in your account or by contacting us.
c) Data management and customer support
For optimal customer support, we use your first name, last name, e-mail address, and the data related to your contract with us. Your data may be stored on our website and/or our customer relationship management system ("CRM system"). This data processing is based on our legitimate interest in providing our customer service.
d) Contract processing
We process your first name, last name, e-mail address, and the data related to your contract with us to handle the contractual relationship between you and us. The legal basis for the data processing is the fulfilment of our contractual obligations and, in individual cases, the fulfilment of our legal obligations.
e) When using our services
We process the data of our clients and registered users, in order to be able to provide our contractual services as well as to ensure the security of our services and to be able to develop them further. The required information is identified as such in the context of the order, purchase order or comparable contract conclusion and includes the information required for the provision of services and billing as well as contact information.
Unless otherwise specified, the purposes of processing are contractual performance and service, contact requests and communication, office and organisational procedures, administration, and response to requests.
To protect your privacy, we only collect the minimum information necessary to let you access our service. All information sent from your web browser to our web server or from our web server to your web browser is protected by encryption technology. We do NOT log your VPN sessions, browsing behaviour, the websites you visit, or any other activity related to your VPN connection. In addition, we NEVER store VPN connection logs and timestamps that associate your incoming and outgoing IP address or session duration.
The legal basis for the data processing is the fulfilment of our contractual obligations and, in individual cases, the fulfilment of our legal obligations as well as your Consent.
f) Financial Information
To make a purchase, you may need to provide a valid payment method (e.g., credit or debit card). Your payment information will be collected and processed by our authorised payment vendors Stripe and PayPal, GoCardless for existing Direct Debits, and CoinPayments for crypto payment. We do not directly collect or store credit or debit card numbers or wallet details ourselves in the ordinary course of processing transactions. Accordingly, the data is processed on the basis of our contractual relationship.
g) Affiliate Sign Up
When you sign up for our Referral program, we process your contract information. We use your information in order to perform our contractual obligations to you. We also have a legitimate interest in marketing and analysing trends and patterns among our affiliate members and your consent.
h) Dedicated IP add-on
If you buy a Dedicated IP, we record which address is assigned to your account and when it was assigned and released, so that the address works only for you and is not reassigned too soon. We keep this record for as long as we need it to run the add-on and answer questions about the address. As with every TekLan VPN connection, we do not log the sites you visit or the content of your traffic.
TekLan VPN apps for Apple devices
Our apps use your sign-in details, account identifier, VPN credentials and an identifier generated by the app to authenticate your account, check your plan and prepare your VPN connection. If you use Sign in with Apple, Apple supplies the account identifier and, when authorised, your name and email address (which may be an Apple private relay address).
Apple processes App Store subscription payments. We receive and verify signed transaction information, including the product, transaction identifiers, subscription status and renewal or expiry dates, and associate it with your TekLan account to provide access, restore purchases and handle cancellations or refunds. We do not receive your payment card details from Apple. Billing records are retained as described below under Duration of data storage. Manage Apple subscriptions through your Apple account; deleting a TekLan account does not by itself cancel an Apple subscription.
Public IP checks contact ipify and Cloudflare. The speed test sends generated test data to Cloudflare and obtains the requesting IP address and country. These providers receive the IP address making the request. If you select a DNS provider, DNS queries are sent through the VPN to that provider; the ad-blocking option uses AdGuard DNS. Your selected provider processes those requests under its own privacy policy. The app explains this processing before you sign in or use its network features.
The app does not record browsing history or the contents of VPN traffic. Its last tunnel error identifiers remain on your device. Diagnostic reports are shared when you choose Copy or Share. You can request account deletion in the app's account settings. The rights and retention information in this policy also apply to app account information.
TekLan VPN browser extensions (Chrome, Edge and Firefox)
When you sign in, the extension sends your account email address and password once, over HTTPS, to our API (api.teklanvpn.com). It receives a sign-in token for this browser, a separate proxy login for this browser, your plan details and the list of locations. Each request also carries the extension version and a random identifier created for this installation, so you can see and sign out this device. Your password is never stored by the extension.
The sign-in token is kept in your browser so you stay signed in after a restart. The proxy login is kept only for the current browser session. Your chosen location, favourites, appearance and website rules are kept in your browser; they are not synced or sent to us. Signing out removes the sign-in token and revokes this browser's proxy login.
While connected, your browser's traffic goes to the TekLan server you chose over an encrypted (TLS) connection called ProxTek, so your network cannot see the sites you visit or your login. Our server connects to websites for you, so it handles the addresses of the sites you visit; the content of HTTPS sites stays encrypted between your browser and the site. The extension does not record your browsing history, contains no analytics and sends no logs. While connected it limits WebRTC to the proxy and turns off network prediction; disconnecting restores your previous settings.
The leak test asks our leak-test servers (leak4.teklanvpn.com, leak6.teklanvpn.com and dnsleak.teklanvpn.com) which IP address and DNS servers they see, through the VPN, and shows you the result. If you send a support ticket from the extension, it includes your message and a short diagnostics summary: the extension and browser versions, the connection state and the last error. It never includes your password, your proxy login or your browsing. The extension protects that browser only, not other apps or the whole device.
Duration of data storage
We only store personal data for as long as it is necessary for the purposes for which it is processed or for as long as any consent you have given us has been revoked by you. Insofar as statutory retention obligations must be observed, the storage period for certain data may be up to 10 years, irrespective of the processing purposes.
Transfer of personal data
We will not disclose or otherwise distribute your personal data to third parties unless this:
- is necessary for the performance of our services,
- you have consented to the disclosure,
- or the disclosure of data is permitted by relevant legal provisions.
However, we are entitled to outsource the processing of your personal data in whole or in part to external service providers acting as processors within the framework of the GDPR. External service providers support us, for example, in the technical operation and support of the website, data management, the provision and performance of services, marketing, as well as the implementation and fulfilment of reporting obligations. The service providers commissioned by us, however, will process your data exclusively in accordance with our instructions and we remain, in accordance with the GDPR, responsible for the protection of your data. Doing so, we always make sure that service providers commissioned by us are carefully selected, follow strict contractual regulations, technical and organisational measures, and additional controls by us.
Automated decision-making
Automated decision-making, including profiling, does not take place at TekLan VPN.
Direct marketing in the context of a customer relationship
Insofar as you have also given us your separate consent to process your data for consulting, marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
Your data subject rights
These rights are:
- the right to information,
- the right to rectification,
- the right to erasure,
- the right to restriction of data processing,
- the right to data portability,
- the right to object to data processing,
- the right to revoke any consent you have given, and
- the right to lodge a complaint with the competent supervisory authority.
Please contact us at any time with questions and suggestions regarding data protection and to enforce your rights as a data subject. We encourage you to contact us if you have any information requests, requests for information or objections about data processing or concerns. However, you also have the right to file a complaint with your local supervisory authority. We would appreciate it if you would contact us with your concern before turning to a supervisory authority.
Security
State-of-the-art internet technologies are used to ensure the security of your data. During the online enquiry process, your details are secured with SSL encryption. For secure storage of your data, the systems are protected by firewalls that prevent unauthorised access from outside. In addition, technical and organisational security measures are used to protect the personal data you have provided against accidental or intentional manipulation, loss, destruction, or access by unauthorised persons.
Updating your information
If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us. For your protection and the protection of all our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore.
Personal information and children
Our services are aimed at people aged 18 and over. We will not knowingly collect, use or disclose personal information from minors under the age of 18 without first obtaining consent from a legal guardian through direct offline contact.
Online presences in social media
We maintain online presences within social networks and platforms (Discord, YouTube, Facebook, X) in order to be able to communicate with our customers, interested parties, and active users, and to inform them about our services. When using the respective networks and platforms, the terms and conditions and data processing guidelines of their respective operators apply. Unless otherwise stated in our privacy policy, we process the data of users if they communicate with us within the social networks and platforms, e.g., write posts on our online presences or send us messages.
Changes and updates to the privacy policy
We review this policy when our processing activities or legal obligations change. Where a change requires action or consent from you, we will contact you directly. This Privacy Policy was last updated on 23 October 2026.
Concerns and Contact
If you have any questions or comments about our Privacy Policy or wish to exercise your rights or withdraw any consents given to us, please contact us.