Support
Get help without the runaround
Start with our device-specific setup guides for clear WireGuard and OpenVPN instructions. If something still is not right, open a ticket below.
Solve the common things in a minute
Account, setup and service answers without opening a ticket.
How do I sign in?
Sign in at teklanvpn.com/account with your email address and password. The apps use the same details. No account yet? Choose a plan at teklanvpn.com/signup.
How do I reset my password?
Go to teklanvpn.com/reset, enter your email address and follow the link we send you.
How do I sign in on a TV?
If your TV app shows a code, open teklanvpn.com/tv on your phone or computer, sign in and enter the code. The TV signs in by itself, so there is no password to type with the remote.
How do renewals work?
Renewals are paid automatically with your saved payment method. Crypto is paid each renewal. Change your payment method, pay an invoice or cancel in the client area at teklanvpn.com/account. Payment methods
Where do I create WireGuard or OpenVPN profiles?
Open your VPN service in the client area at teklanvpn.com/account and select Manage VPN Dashboard. The Dashboard can create WireGuard QR codes and .conf files, as well as OpenVPN profiles. Each device guide shows the complete process.
Do you offer trials?
We don’t offer free trials, as paying members fund our resources. Feel free to try a one-month plan at our standard rates.
Which setup method should I use?
Use WireGuard for a straightforward modern setup where your device supports it. OpenVPN remains available for compatible devices and situations where you need an OpenVPN profile. Follow the guide for your exact device.
Can I request a feature or product change?
Certainly. Open a ticket under “Requests & Changes” below and tell us what you would like.
Still need help?
If our guides and FAQ don’t answer your query, choose one of the options below and submit a support ticket:
Technical Support
Connection, app, profile and device setup problems.
Requests & Changes
Feature ideas, account changes and product requests.
Billing Support
Invoices, renewals and payment methods.
(09:00–17:00, Mon–Fri)
Non-Member Support
For prospective customers and general enquiries.
(09:00–17:00, Mon–Fri)
Legal Enquiries
Submit documentation or legal requests.
(09:00–17:00, Mon–Fri)