Support
Get help without the runaround
Start with our device-specific setup guides for clear WireGuard and OpenVPN instructions. If something still is not right, choose the relevant support team below and speak to us directly.
Solve the common things in a minute
Account, setup and service answers without opening a ticket.
How do I reset my password?
Head over to teklanvpn.com/password/reset, enter your email and await the reset link.
What’s the best way to manage my account?
Sign up, renew, add a new card or cancel your plan all via the client area – it’s fully self-service, no ticket required.
Where do I create WireGuard or OpenVPN profiles?
Open your VPN service in the client area and select Manage VPN Dashboard. The Dashboard can create WireGuard QR codes and .conf files, as well as OpenVPN profiles. Each device guide shows the complete process.
Do you offer trials?
We don’t offer free trials, as paying members fund our resources. Feel free to try a one-month plan at our standard rates.
Which setup method should I use?
Use WireGuard for a straightforward modern setup where your device supports it. OpenVPN remains available for compatible devices and situations where you need an OpenVPN profile. Follow the guide for your exact device.
Can I request a feature or product change?
Certainly. Open a ticket under “Requests & Changes” below and tell us what you would like.
Still need help?
If our guides and FAQ don’t answer your query, choose one of the options below and submit a support ticket:
Technical Support
Connection, app, profile and device setup problems.
Requests & Changes
Feature ideas, account changes and product requests.
Billing Support
Inquiries about invoices and payments.
(09:00–17:00, Mon–Fri)
Non-Member Support
For prospective customers and general enquiries.
(09:00–17:00, Mon–Fri)
Legal Enquiries
Submit documentation or legal requests.
(09:00–17:00, Mon–Fri)