Support

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Self-Service Setup Guides

Many common questions and configuration steps are covered in our comprehensive setup guides. We recommend consulting these resources first for quick, step-by-step assistance.

View Setup Guides
For all download, install and updating topics for all platforms

Have a question? Check out the FAQ to avoid waiting for a reply!

Some common queries are answered here!

How do I reset my password?

Head over to teklanvpn.com/password/reset, enter your email and await the reset link.

What’s the best way to manage my account?

Sign up, renew, add a new card or cancel your plan all via the client area – it’s fully self-service, no ticket required.

How do I access downloadable OVPN files or apps?

In the client area you’ll find links to OVPN files and app downloads; they’re also available on each setup guide page.

Do you offer trials?

We don’t offer free trials, as paying members fund our resources. Feel free to try a one-month plan at our standard rates.

How can I unblock a specific geo-locked service?

Use our Geo-Smart servers – they’re designed to bypass region locks with minimal fuss.

Can I request a feature or location?

Certainly – open a ticket under “Requests & Changes” below and let us know what you’d like.

Still need help?

If our guides and FAQ don’t answer your query, choose one of the options below and submit a support ticket:

Technical Support

For urgent technical issues.
(Priority)

Requests & Changes

For feature requests and general changes.
(Low Priority)

Billing Support

Inquiries about invoices and payments.
(09:00–17:00, Mon–Fri)

Non-Member Support

For prospective customers and general enquiries.
(09:00–17:00, Mon–Fri)

Legal Enquiries

Submit documentation or legal requests.
(09:00–17:00, Mon–Fri)