Payment and Subscriptions
Payment information – we process basic billing information through our payment processing partners for payment processing and refund requests.
You must maintain and update this information current, truthful, complete, and accurate. You warrant that you are authorised to provide such information. You authorise us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the Services. Once used, digital goods are not eligible for a refund. We recommend trying the shorter plan to see if it's suitable for your needs and/or asking questions before purchasing a long term plan. You may cancel at any time - simply log in, select the service you wish to cancel - Press "Request cancellation" And the choose immediate or end of term cancellation! The rest is automated with the exception of PayPal, which you should cancel recurring payments. Should you want to discuss it, raise a ticket and we'll certainly help you! A recurring billing plan, is 'Until cancelled' it is a customers responsibility to ensure they cancel these payments at the appropriate time using the above steps!
Monthly is defined as a calendar month, If you sign up on the 1st of January 2020:
1 month would last until 1st February 2020
3 months would last until 1st April 2020
6 months would last until 1st July 2021
12 months would last until 1st January 2021
If you would like to make manual payments, you can contact us by Ticket when logged in and we'll generate a one time invoice! This is not automated so please allow time for this to be done!
PayPal subscriptions are sent to us on the due date, Whereas Card payments are processed 3 days before due!
Invoice generation has changed as of 09/07/2022 -
Monthly invoices are generated 5 days before due
Quarterly invoices are generated 6 days before due
Semi-annual invoices are generated 7 days before due
Annual invoices are generated 14 days before due
Tri-annual invoices are generated 28 days before due
This is done to reduce the amount of emails you receive and to make it more appropriate for the timeline of subscription!