Account and billing

I can’t access the email on my account

Password resets go to your account’s email address, so if you no longer use that mailbox, our team can move the account to a new one once we’ve checked it’s yours.

Short answer: Open a ticket with the new email address you’d like to use, the name on the account and the payment method (your PayPal email or the last 4 digits of the card). Once it’s updated, we send a password reset to the new address.
What we need

So we can check the account is yours

  • Your new email address

    Where you want sign-in emails and invoices to go from now on.

  • The name on the account

    As you entered it when you signed up.

  • How you pay

    Your PayPal email, or the last 4 digits of the card. Never send a full card number.

Questions

Frequently asked

I can still sign in. Can you change my email?

Yes: reply to any ticket, or open one, with the email address you’d like to use and we’ll update it.

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