Account and billing
I forgot my password
Your TekLan VPN account has one email address and password, used by the website, the client area and every app. If you’ve forgotten the password, reset it yourself in a minute.
Short answer: Go to teklanvpn.com/reset, enter your email address and follow the link we send you. Then sign in to the apps with the new password.
Step by step
Reset your password
- Open teklanvpn.com/reset.
- Enter the email address on your account.
- Open the email we send and choose a new password.
- Sign in to the client area and the apps with the new password.
We don’t store passwords in plain text, so our team can’t look up your old one; the reset link is the quickest and safest way.
No email?
If the reset email doesn’t arrive
- Check your spam or junk folder.
- Make sure it’s the email address you signed up with.
- No longer have access to that mailbox? See I can’t access the email on my account.
Questions
Frequently asked
Is the app password different from the website one?
No. The apps use the same email address and password as the website.