Locations and service

Is TekLan VPN down?

Now and then a location is briefly interrupted, for maintenance or a problem at the data centre. Most interruptions are over in minutes, and every other location carries on as normal.

Short answer: Close and reopen the app and connect again, or choose another location. If nothing connects, tell us your device, app version and the location.
What to do

Getting back online

  1. Close the app completely, reopen it and connect again.
  2. Choose another location; others are very unlikely to be affected at the same time.
  3. Check your own internet works with the VPN off.
  4. Still nothing? Open a ticket with your device, app version and the location you tried.
Questions

Frequently asked

Will I be told about planned maintenance?

Yes. The apps show service notices from TekLan, such as planned maintenance.

Does an interruption affect my plan?

No. Your plan and settings are unchanged; just reconnect when it’s back.

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