Troubleshooting

The Windows app won’t connect

Most Windows connection problems are fixed by updating the app, which also repairs the TekLan VPN service it connects through.

Short answer: Install the latest version from teklanvpn.com/windows, close any other VPN, and restart the computer. If it still won’t connect, use WireGuard with a profile from the Dashboard and tell us what the app showed.
Try these

In this order

  1. Download and run the latest installer from the Windows guide; it updates the app in place.
  2. Close any other VPN app or VPN adapter.
  3. Restart the computer, open TekLan VPN and connect again.
  4. Try another location, then switch protocol in VPN settings › Protocol.
  5. Still stuck? Set up WireGuard with a Dashboard profile instead, and tell us what the app showed.
Questions

Frequently asked

Which Windows versions are supported?

Windows 10 and Windows 11.

Do I need to run it as administrator?

No. Installing needs administrator approval once; after that the app connects through the TekLan VPN service without asking again.

Is the installer safe? Windows warned me.

The installer is code-signed by TekLan. Download it only from teklanvpn.com.

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