Troubleshooting

Signing in to the app or on a TV

One TekLan VPN account works everywhere: the website, the client area and every app.

Short answer: Use the same email address and password as the website. On a TV, use Sign in with your phone: get a code on the TV, then scan its QR code or open teklanvpn.com/tv on your phone or computer and enter the code.
Phones, tablets and computers

Sign in with your account details

Enter the email address and password you use at the client area. The iPhone, iPad and Mac apps also offer Sign in with Apple. Forgotten your password? Reset it.

TVs

Sign in on a TV without typing

  1. On the TV, open TekLan VPN. Under Sign in with your phone, select Sign in with a code (Android TV and Fire TV) or Get a sign-in code (Apple TV and Vega OS).
  2. Scan the QR code with your phone, or open the address the TV shows (teklanvpn.com/tv) on your phone or computer.
  3. Sign in there if asked, and enter the code shown on the TV.
  4. The TV signs itself in a few seconds later.
Questions

Frequently asked

The code doesn’t work.

Codes last about 10 minutes. If the TV says the code has expired, get a new one on the TV and try again.

It says my email or password is wrong.

Check you’re using the email address on your TekLan VPN account, then reset the password if needed.

It signs in but asks me to pay.

The app may be on a different account. See the app asks me to pay.

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