My bank or a website blocks my VPN
Some banks, payment services, work systems and websites refuse to load, ask for extra checks or show endless CAPTCHAs when you connect through a VPN. It is not a fault with your connection, and you can fix it without switching the VPN off for everything else.
Shared VPN addresses look unusual to some sites
When you connect, websites see the VPN server’s address instead of yours, and many TekLan customers share that address. Some banks and services treat any shared VPN address as higher risk: they block it, ask you to verify again or show CAPTCHAs. Others block particular addresses after someone else misused them.
Your connection is fine. The site is deciding not to trust the address, so the fix is to reach that site from a different address.
Choose the fix that suits the device
Bypass
In the app, open VPN settings › Traffic routing › Bypass and add the site, for example
yourbank.co.uk. Only that site uses your normal connection; everything else stays on the VPN. Reconnect to apply it.Website rules
In the browser extension, open Website rules and set the site to Never use the VPN. The rest of your browsing stays protected.
Per-app split tunnelling
On Android, open VPN settings › Traffic routing › Split tunnelling and tick your bank’s app. That app uses your normal connection; other apps stay on the VPN.
Try another location
If a site blocks one particular address, connecting to a different location often works straight away.
Dedicated IP (coming soon)
Your own address, used by nobody else, for sites that allow-list an address or dislike shared ones. About dedicated IPs.
Which apps can do this
This list follows the app releases, so it is always current.
| App | Status |
|---|---|
| iPhone and iPad | Bypass: coming in 4.4.0 |
| Mac | Bypass: coming in 4.4.0 |
| Android | Per-app split tunnelling: available Bypass: coming in 4.5.1 |
| Android TV | Per-app split tunnelling: available Bypass: coming in 4.5.1 |
| Fire TV | Per-app split tunnelling: available Bypass: coming in 4.5.1 |
| Windows | Bypass: available |
| Browser extension | Website rules: available |
What changes when a site is bypassed
- Traffic to a bypassed site does not go through the VPN, so your internet provider can see that you visited it. Your bank’s own encryption (the padlock in the browser) still protects what you send.
- The site sees your normal address, which is usually what a bank expects.
- Bypass holds up to 50 websites, IP addresses or ranges, and applies from your next connection.
Frequently asked
Is it safe to bypass my bank?
Yes. Your bank’s connection is encrypted by the bank itself, so bypassing the VPN for it only changes which address the bank sees, not whether your details are protected.
Why does the site work on one device but not another?
Each device may be connected to a different location, and so a different address. Try the same location on both, or use Bypass on the device that is blocked.
How can I see which address a site sees?
The Connect screen shows your protected IP while you are connected. A site you have bypassed sees your normal address instead.